Administration

Front Office Receptionist – The Gerald Apartment Hotel

Geraldton, WA, Australia. November 2023 – May 2024

At the Gerald Apartment Hotel, I independently led various critical tasks. I skillfully managed the hotel’s opening procedures, ensuring smooth operations by unlocking doors and elevators, and overseeing the functionality of coffee machines. I maintained a strong focus on security, conducting regular checks, promptly reporting any unusual activities, and meticulously documenting all incidents. Additionally, I efficiently handled guest check-ins and check-outs, managed reservations, and maintained up-to-date guest profiles. Financial responsibilities were also under my purview, including cash operations, payment processing, tax invoice issuance, and resolution of unpaid bills through the MEWS platform. Furthermore, I fostered seamless communication with housekeeping, managers, supervisors, and maintenance staff. Also, promptly responding to emails and calls to deliver exceptional customer service. As a result of my contributions, my departure was sincerely regretted by my managers, and I take pride in knowing that I had a positive impact on the team and the overall success of the hotel.

Skills

Hotel Operations, Security & Safety, Guest Services, Cash Operations, Administrative Procedures, Customer Service, Communication, Data Entry, Attention to Detail, Computer & Technical Proficiency, Teamwork, & Working Independantly

Administrative Assistant – Acquamarina S.r.L.

Verona, Italy. July 2020 – September 2022

During my tenure as an Administrative Assistant at Acquamarina S.r.L., I played a pivotal role in providing unwavering support to the CEO and the management team. My responsibilities ranged from meticulously scheduling meetings, preparing comprehensive agendas, and recording minutes, to maintaining impeccably organized records. I was instrumental in crafting compelling presentations using Microsoft Office Suite—Word, Excel, and PowerPoint—to empower our executive team in their decision-making processes.
In addition, I cultivated robust relationships with suppliers, customers, and external contacts, oversaw the company website, and ensured exceptional customer service by promptly addressing phone calls and emails. All the while, I adeptly balanced these duties with my role as an Interior Design Consultant for both national and international clientele. Despite the genuine regret expressed by the company owner upon my departure, I opted to embark on a new adventure by pursuing opportunities in Australia.

Skills

Documentation, Organization Skills, Problem Solving , Critical Thinking, Customer Service, Analytical Skills, Computer& Technical Proficiency, Communication, Teamwork, Attention to Detail, Administration, Phone Etiquette, Security & Safety, Data Entry, Time Management, Microsoft Excel, Confidentiality, Sales, & Microsoft 365.

Transcriber – Verona Police Department

Verona, Italy. April 2017 – September 2017

During my time working with the Police Department of Verona on a specific case, I handled a range of important tasks. I proofread, edited, and enhanced documents of varying lengths to ensure clarity and accuracy. I transcribed audio recordings into written documents efficiently, consistently meeting deadlines while maintaining strict confidentiality. My focus on precision allowed me to transcribe with minimal errors and perform thorough quality assurance checks to ensure the accuracy of the content.
Once the case was concluded, I transitioned to a new opportunity elsewhere.

Skills

Documentation, Problem Solving, Critical Thinking, Analytical Skills, Computer & Technical Proficiency, Teamwork, Attention to Detail, Security & Safety, Data Entry, Confidentiality, & Microsoft Office 365